Roundtable – Shared Services & Outsourcing within Latin America

It might not yet have a similar profile because South Asia or Eastern Europe, yet Latin America is becoming a preferred destination for organizations looking to establish shared assistance centers, either offering domestic markets or even as part associated with regional as well as global shared services strategies. Furthermore, in addition to this growth in the attentive sector Latin The usa has become the particular focus of increasing interest on the part of main outsourcing providers whose entry into typically the market has acquired knock-on consequences throughout the board. Chuck into this already-volatile mix the current economic instability plus it’s easy to be able to see why the particular region’s activity is making waves around and beyond typically the shared services and outsourcing space within 2009.

We organised a panel addressing practitioners, providers and advisors to take a look with the latest level of maturity in the Latin American market plus to examine how – and in the event that – the monetary malaise affecting very much of the rest of the global economy is impacting upon functions in the area.

Attending were:

Laura Bao Castro
CRYSTAL REPORTS FSSC Controller
Intel Corporation

Esteban Crena
Director, Latin The usa Finance Functions
ELECTRONIC COUNTER MEASURE (ECM) Corporation

Mauro Magnaccia
Partner
Vantaz Team Consulting

Ricardo Neves
PwC Global Acquiring Leader for To the south America
PricewaterhouseCoopers

Queen: I think the particular first question we ought to look at is definitely: would it be right to be able to talk of “Latin American shared services” at all? Latina America is some sort of very big place geographically and within terms of population; it’s a smaller sized linguistic diversity as compared to, for example, The european union, but there are still very huge differences between, point out, Brazil and Playa Rica. To what Managed IT Services is this actually possible for companies – captive or BPO – to be able to take a really regional approach within Latin America? Is usually it impossible in order to avoid having substantial resources in specific countries?

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